CGTN publishes an article that introduces how the Chinese government is improving its urban governance system and how the advancement of the country’s smart city technology is assisting the government do it.
As winter settles over Beijing, the city’s 12345 hotline has seen a remarkable 61 percent drop in heating-related complaints. This isn’t a coincidence. This is because since this summer, Beijing’s heating department has proactively repaired the city’s heating system based on frequent issues flagged by residents through the hotline.
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