For most organisations, digital transformation is a high priority heightened in the wake of the COVID pandemic, where the new-normal demands improvements in employee, customer and partner experiences, without sacrificing compliance. Successful transformation initiatives require a digital adoption platform which focuses on empowering and engaging the workforce.
The true measure of success is tied to how well the Salesforce users within the organisation adopt to training, processes and tools. By implementing a digital adoption solution to mitigate adoption failures, users become more engaged and empowered.
Boosting user engagement with the #1 Salesforce digital adoption software
Improved Apps empowers Salesforce users with up to date, personalised, contextual information and critical alerts, precisely when and where they need it. This highly effective and intuitive digital adoption software is the only 100% native Salesforce in-app guidance solution, and fully integrates across all Salesforce environments without any browser extensions or technical complexities.
The objective behind the platform is to prevent the daily time-wasting spent searching for content or answers, and to drive the next generation of user engagement, which improves digital adoption, the overall experience and business value. The in-app solution creates a way for micro-learning and help at the point of need, and in almost all cases establishes a working and learning experience ideal for organisations of all sizes in any sector.
No longer do businesses need to have large budgets, lots of people and time to deliver the on-boarding, adoption and on-going engagement needed to succeed. Now, all the training, learning and knowledge absorption can be done in-situ, at a time and location to suit the user.
Digital adoption platform built on close partnership with Salesforce
Improved Apps has a strong partnership with Salesforce which dates back many years. There is enormous value on the fact that Salesforce continues to encourage their customers to integrate Improved Apps’ digital adoption platform within their Salesforce environments. It establishes an effective route to success where users are empowered to learn quickly and workforces drive collective digital transformation.
Typical outcome after 1 month for an organisation introducing a CRM like Salesforce
- 10% - Fully Willing and Able (Power Users)
- 20% - Willing but Not Fully Able (Aspiring Power Users)
- 20% - Able but Not Willing (Reluctant Users)
- 50% - Unable and Unwilling (Unengaged Users)
- Overall, only 30% of the workforce are power or aspiring power users
Typical outcome after 1 month for an organisation introducing a CRM like Salesforce + Improved Apps digital adoption software
- 40% - Fully Willing and Able (Power Users)
- 20% - Willing but Not Fully Able (Aspiring Power Users)
- 20% - Able but Not Willing (Reluctant Users)
- 20% - Unable and Unwilling (Unengaged Users)
- Overall, 60% of the workforce are power or aspiring power users
If you’re embarking on a roadmap of digital transformation boosting user engagement and process compliance across your technologies, choosing the most effective digital adoption software is critical to your success. Improved Apps is the only Salesforce security reviewed digital adoption partner, and is the winner of Salesforce’s prestigious Partner Innovation Award for 2021, recognising outstanding innovation of transformative solutions that deliver customer success.
Digital adoption software driving revenue and jobs
Salesforce partners such as Improved Apps are part of the growing Salesforce economy, which according to a new study by IDC* is projected to produce more than 9 million new jobs and $1.6 trillion in new business revenue by 2026. The study finds that Salesforce is driving massive gains for its partner ecosystem, which will see $6.19 in gains for every $1 Salesforce makes by 2026.
For further information on digital transformation and improving digital adoption within organisations of all sizes, visit Improved Apps and request a full demonstration of the award winning digital adoption software.